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"It's also easier than ever to pre-book shore excursions," said Muskat. "Add-ons are really easy to do and travel agents are paid commission on ancillary items, all of which can be booked within the tool." Using MSC Book, agents will be able to compare prices, dates, itineraries and any additional items included in the price for up to three cruises on a single page and print or email to clients.
FOR A GREATER BEAUTY
The service offers enhanced protection to guests ensuring the greatest peace of mind. Most comprehensive and user-friendly online service currently available in the cruise industry. This online search service offers travel agents and prospective guests a fast and powerful tool to build personalised travel experiences, in a dynamic way with a complete package.
MSC Cruises Says Enhanced ‘Future Cruise Program’ Benefits Agents
Embark on a European cruise in the Mediterranean or Northern Europe, or check another dream destination off your list in South America, South Africa, Asia, or the Middle East.On board, enjoy a choice of daily activities, family entertainment, and world-class dining. And for a unique luxury travel experience, the MSC Yacht Club is a ship-within-a-ship that features private access, 24-hour butler service, exclusive venues, and more. MSC offers travel agents commissions on pre-booked and pre-paid ancillary items such as shore excursions, beverage packages, specialty dining and spa treatments, as well as the cruises themselves, Fusaro noted—and it is kicking off the program with some extra incentives. "MSC Cruises has long valued its partnership with travel agents and a top priority for the company is making sure that we are constantly communicating with and addressing the needs of the trade community," said Ken Muskat, executive vice president of sales, public relations and guest services for MSC Cruises. "We're thrilled today to introduce MSC Book as it was designed based on feedback from our valued travel agents and is truly a game-changer in terms of making the booking process as quick and simple as possible." MSC Cruises has introduced its latest offering, the summer 2024 'Stay & Cruise' program, designed to enhance guests' 7-night cruise experiences with additional holiday extensions.
MSC Cruises Launches Travel Agent Learning Platform
Might be because there's the "if you're in the Yacht Club" option when you call? “Our goal is to work with every travel agent in the region for our mutual success,” said president of MSC Cruises USA Roberto Fusaro. MSC Cruises USA’s new travel agent learning program, MSC Academy, is now live on Travel Agent University. Muskat also noted that other commissionable items in addition to the cruise itself are also simple to book.
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The search service is the most comprehensive one in the industry and can be used by travel agents on MSC Book or directly by guests on the MSC Cruises website [insert link to local B2C website]. The offer can also be booked with Caribbean itineraries departing from Miami for an additional 2-day stay in Miami before the cruise or with MSC Meraviglia departing from New York for an extended stay in New York pre-cruise. MSC Academy is designed to help travel agents familiarize themselves with MSC’s growing fleet and learn how to best market MSC to their clients. The program will offer multiple courses, quizzes and checkpoints. MSC Cruises, at CLIA's cruise3sixty conference in Fort Lauderdale, unveiled a new booking system for travel agents, called MSC Book, which aims to make it easier for them to book the line's cruise products. MSC Book will debut in June, though MSC executives would not commit to specific date.
It's part of the fun for me actually, so handing over the job to another person seems odd to me. If I could do all the leg work like you mentioned, then just hand over the booking for a little obc, I'm good with that. While Jules815 is correct about you being able to call MSC, let the TA do the lifting.
“We are confident that this new initiative will be a win-win for both the trade and cruise holidaymakers as we know that highly satisfied guests on board our fleet of 22 ships means that travel agents have highly satisfied customers. The program will offer videos, voiceovers and an audio pronunciation guide to give agents insight into MSC’s brand history, sailing destinations, the MSC Voyagers Club, onboard experiences and more. The academy will also offer a forum for all travel agents to pool notes and resources, creating an area to share knowledge with others in the industry. "This is revolutionary for us and it goes live in June," said Ken Muskat, executive vice president of sales, public relations and guest services for MSC Cruises. They can view stateroom photos and layouts as well as detailed descriptions and videos of the 12 ships in MSC's fleet. They also can request a group directly from MSC Book and then use the booking engine to manage the group; send or print customer booking confirmations and e-tickets; and read commission and other accounting reports on a new and improved dashboard that details all previous business with MSC.
OCEAN CAY MSC MARINE RESERVE
• Request a group directly from MSC Book and then use the booking engine to manage the group. • Receive a quick quote or quick option at any point during the booking process. From Iceland, Greenland and the Norwegian Fjords to Scandinavia, via the Baltic Capitals, this is an extraordinary MSC Cruise voyage that propose interesting and unusual itineraries to explore some of the most remote and beautiful areas of the planet, where nature flaunts all of its splendour.
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Everyone saying how awful customer service is has me scared to call. Full details of the new ‘Future Cruise Program’ are available at the line’s website for travel agents, MSC Book. Under the new program, the original agents will receive full commission for any new booking made on board. The cruise line says it believes the new plan will allow agency resources to be better allocated and provide funds to foster new opportunities and customers. Alternatively, soak in the city's vibrant nightlife scene and treat yourself to exquisite fine dining in one of Dubai's beautiful restaurants for a lavish experience. “We believe that the new Future Cruise Program is an extension of an agency’s business as we at MSC Cruises continue to build loyalty with our valued travel partners,” said Achille Staiano, SVP Global Sales.
Furthermore, the package includes a half-day city excursion to uncover the top attractions of each city. MSC Book will have a modern look and feel with interactive features. Agents will be able to book a cruise in four easy steps, including selecting cruise and stateroom, with the ability to select up to five staterooms; finding flights and hotels; adding pre-paid special services such as spa, shore excursions, specialty dining and beverage packages; and check out.
Cruise to the Caribbean, one of the most beautiful and fascinating destinations in the world. Drift away to the sound of waves and perhaps indulge in some shopping and a spot of night life in trendy Miami or the mysterious Mexican Costa Maya. Discover the best cruise Destinations, with a wide variety of itineraries mapped to reveal the sights, sounds and flavours of the world's most intriguing cultures.
Called MSC Book, the tool is available online now at MSCCruisesAgent.com. Travel agents who are already registered with MSC's old booking engine, MSC Online, can simply use their existing credentials to start using MSC Book. All other travel agents can register for MSC Book at MSCCruisesAgent.com. And, as an added incentive, travel agents will be entered for a chance to win a seven-night Caribbean cruise in the MSC Yacht Club on MSC Divina for each individual booking made on MSC Book through Sept. 30. • Select staterooms via an interactive deck plan which allows travel agents to browse by deck and position of the stateroom and quickly see stateroom availability for the category selected.
They can select staterooms via an interactive deck plan, which allows them to browse by deck and position of the stateroom and quickly see stateroom availability for the category selected. In addition, agents will be able to save client itineraries as favorites so that they can quickly be viewed later; receive a quick quote or quick option at any point during the booking process; and quickly find the best cruise options using search by price range, destination, departure date or embarkation port. Agents also can search for clients' MSC Club loyalty status by name or MSC Club number.
MSC Cruises Enriches Onboard Entertainment for Children - Travel Agent Central
MSC Cruises Enriches Onboard Entertainment for Children.
Posted: Mon, 04 Dec 2023 08:00:00 GMT [source]
Googling found me a form that I filled out and set to an MSC email but it bounced back. A journalist by training and extensive experience, Bruce spent the early part of his career writing about business, fashion and... Options will include the line's first upscale Thai restaurant and a dedicated plant-based venue.
The TravelPulse staff is comprised of experienced journalists and award-winning editors and writers. In another move to support agents, and as part of its existing "Serving You" initiatives for travel professionals, MSC Cruises will once again be conducting a series of roadshows across the U.S. These shows will focus on training agents on MSC Book, as well as providing company updates and engaging the agency community in a two-way dialogue. "Data testing and feedback from agents has been very positive and we've incorporated their comments into our tool," said Muskat. Cruising the Mediterranean with MSC Cruises means coming within reach of the best in culture, tradition and monuments that have for centuries enriched its shores.This cruise offers the opportunity to visit and learn about countries and people facing this sea and their millenary history. I called and was on hold for a while and didn't get through.
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